"If
you can't say something nice," the saying goes, "don't say anything at
all." If I stuck to that, this would be a really short review.
Issuing voice commands to your mobile devices is all the rage these days with everything from smartphones to thermostats hanging on your every word. But as the Ok Google-Siri-Cortana marketing
grudge match has illustrated, not all electronic ears are created
equal. Especially not the new smart clock from Ivee, a company which was
just revealed to be one of Nest's new partners. Trust me: you might as well be talking to your toaster.
The Ivee
Sleek is billed as "the first Wi-Fi voice-activated assistant for the
home that answers questions, obeys commands and controls other
Internet-connected devices," according to its creators. It's designed to
function as a tabletop clock with the added benefit of 33
voice-activated functions. It's supposedly capable of controlling a
number of other home automation devices like the Nest thermostat, Hue
Lights, or WeMo-enabled devices. At least they got the clock part right.
The Sleek's physical form-factor is quite nice. I was very impressed with the build quality—especially for a former kickstarter project—and
design. It's, as the name implies, a very sleek looking device with a
minimal number of buttons and dials, and a large, easily read LED
display. And that just about does it for the unit's redeeming qualities.
Setup is a
goddamn nightmare. After you plug in the unit, you'll have to connect it
to your home Wi-Fi network, which involves scrolling through an
unintuitive UI using the exterior volume and brightness toggle
switches to input the network password. Next you'll have to set up a
user account at Ivee.com and pair the device with your account. After
that, you can grant the clock access to your various other IoT devices.
All of these steps entail saying "hello Ivee" to activate the unit
before issuing a verbal command like "Pair Hue," "set alarm 1 to 7am,"
or "radio off." Or at least that's how it's supposed to work.
Unfortunately, the Ivee Sleek's voice recognition software
is laughably incompetent. Remember how awful that very first public
release of Apple's SIRI was? This is magnitudes worse. You have to be
within 3 and 10 feet of the unit for it to even pretend to listen to you
— making it fairly useless outside of studio apartments. The literature
suggests speaking to the clock as though it were another person. The
literature, however, fails to mention that this "person" is both stone
deaf and willfully ignorant.
And it's
not like you can speak softly either. If, say, you wake up in the middle
of the night, can't find your glasses and want to know what time it is,
you can't groggily whisper "hello Ivee, what time is it?"
No, you gotta project from your belly like you're addressing an
auditorium full of disinterested high schoolers for the unit to
respond—exactly the sort of technological interaction I'm going for at
three in the morning.
When
issuing a command you always have to 1.) preface it with "hello ivee,"
2.) state your command then 3.) wait for the system to realize you're
talking to it, respond to you, and try to figure out what you just said.
Every command must be prefaced with "hello ivee." Every. Single.
Command. It's not like you can say "hello Ivee, turn the radio on to
station 107.7 and turn the volume up." It's gotta be "Hello Ivee, radio.
Hello Ivee, tune radio to 107.7. Hello Ivee, volume up." This winds up
being a whole lot of buildup for the Sleek's invariable response, "I
didn't understand that, please repeat" at which point you have to start
over at "hello Ivee." The process typically requires between two and
seven attempts to get right, which is awesome when all I want is for you to do is turn on the goddamn radio.
And let's
talk about that radio. It's FM only, which eliminates AM sports and news
programming (i.e. no Giants post-season on KNBR) thereby limiting you
to the top 40 garbage that generallydominates the FM dial. And while you
can turn the radio on with a voice command—"Hello Ivee, Radio"—you
can't turn it off that way because the voice recognition system is so
janky that it doesn't differentiate your voice from the broadcast.
You'll have to turn the unit off by hand—same with the volume. Changing
the station verbally has a roughly 50 percent success rate.
If only the
device pairing worked half as well as that. During the course of this
review test I spent no less than 90 minutes shouting at the Ivee in an
attempt to get it to pair with my Hue bridge. The two paired a total of
zero times.
The voice
command problem is compounded by the fact that Ivee only understands (I
use that term loosely) a specific set of commands. It's not like talking
to OK Google where you can just say what you want and the system
figures out what your intention is—with Ivee if you don't state the
command perfectly and precisely "Hello Ivee, turn on alarm 1" it will
flat out ignore you. And even when it does understand you, there's
absolutely no assurance that it will actually do what you say. For example, saying "Hello Ivee, turn off alarm 2" more often than not results in "The weather in San Antonio today is partly cloudy."
I even made up a gibberish phrase, "Hello Ivee. Wazza fazza binga bong"
to test this. I consistently got either "The current weather in Lima,
Nepal is overcast" or "The auto dimmer is currently off" depending on
how far away I was standing from the clock.
It's
enough to make you want to just smash the damn thing against a wall and
buy that $15 dumb clock from Target like you should have in the first
place. The only problem with that is you'll then be out the $200 this
barely-functional device costs.
In short,
the Ivee Sleek has the right idea. A platform agnostic assistant that
you can talk to rather than type at could be a fantastic tool for
neophyte home automators or those looking to run a number of separate
devices through a central command system. Ivee just totally screwed the
pooch on its implementation. Save your money.
Or don't. Just don't say I didn't warn you. [Ivee]
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